Proactive Customer Care, Dialing Alerts and Continued Outsourcing Offers Push Demand for Outbound Dialing Solutions

Proactive Customer Care, Dialing Alerts and Continued Outsourcing Offers Push Demand for Outbound Dialing Solutions

Frost & Sullivan estimates that World Outbound Dialing Market earned revenues of $174 million in 2005 and forecasts this to reach $210 million in 2011.

Palo Alto, CA (PRWEB) April 9, 2006

The World Outbound Dialing Market, while highly saturated, is alive and well. The most visible change in the market is the greater sophistication in the way outbound dialing is being used to meet retention, acquisition, and loyalty strategies in the contact center. End user demands usher in the need for robust, highly flexible and easy-to-program solutions. Solution providers pursuing effective distribution channels and innovative sales strategies will be able to take advantage of the growth in this market.

Frost & Sullivan estimates that World Outbound Dialing Market earned revenues of $174 million in 2005 and forecasts this to reach $210 million in 2011.

If you are interested in a virtual brochure, which provides manufacturers, end users, and other industry participants with an overview of the latest analysis of the World Outbound Dialing Market, then send an e-mail to Mireya Castilla - Corporate Communications with the following information: your full name, company name, title, telephone number, e-mail address, city, state and country. We will send you the information via email upon receipt of the above information.

“While we are forecasting growth in North America and Europe, it is secondary to the significantly higher growth rates for Asia-Pacific and Latin America,” cites Frost & Sullivan Industry Analyst Michael DeSalles. “This is largely attributed to the continued growth in contact center outsourcing in these latter two regions.”

Moreover, end users search for outsourcing companies that offer excellent language and education, a pro-business environment and superior infrastructure. Indications are that significant contact center growth is also occurring in other countries in the Asia Pacific region-principally in the Philippine Islands, Singapore, China and Malaysia to a lesser degree. In 2005, the Asia-Pacific outbound dialing market experienced healthy double-digit growth when compared to 2004.

Saturation within the high volume outbound dialing market restricts growth within the U. S. At the same time, market participants report that end users in emerging markets (India, China, Russia and ex-Eastern bloc nations) require more consultation and education on outbound solutions.

“The market for Outbound Dialing products within North America is relatively saturated and future growth in the region is expected to come from upgrades,” explains DeSalles. “Those upgrades will be driven by recent M&A activity, implementation of unified solutions and finally contact center infrastructure refreshes.”

In order to ensure uptake of new product releases, it is more critical than ever to provide end users with total cost of ownership (TOC) measure along with a quantifiable Return on Investment (ROI) analysis. In a saturated market, solution providers would do well to look beyond the traditional collections and financial services verticals.

Many outbound vendors report to have found success with other industries here in the U. S. Among them are health care, non-profit organizations, utilities, direct pharmaceutical providers, insurance agencies and retailers whose proactive customer care programs are on the rise.

World Outbound Dialing Market is part of the Contact Center subscription which also includes research in the following markets: U. S. IVR (Interactive Voice Response) system markets, North American hosted contact center markets and IP contact center end-user study. All research included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants. Interviews are available to the press.

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www. frost. com.

###

Powerful New Program Eliminates Anxiety and Panic Attacks Without Medications

Powerful New Program Eliminates Anxiety and Panic Attacks Without Medications

The SelfSteps Program is rapidly becoming an online bestseller for beating chronic anxiety and panic attacks.

Topeka, KS (PRWEB) February 21, 2007

The SelfSteps Program is rapidly becoming an online bestseller for beating chronic anxiety and panic attacks. This unique and powerful program was written by a 10 year panic and anxiety survivor and is now the #1 Bestseller in Mental Health at PayDotCom. com. The program continues to gain wide appeal to those who are suffering with chronic anxiety and panic attacks.

The SelfSteps Program is a drug free approach to bringing the mind and body into proper balance so the occurance of anxiety and panic is greatly reduced. There are many unique methods that sufferers can use such as "The BounceBack Technique," "The Instant Fear and Phobia Technique," and "The Memory Interruption Method" just to name a few.

One recent user of the program is quoted as saying, "For about the last 2 years I have been having a personal anxiety battle -- with myself! I have had countless visits to the doctor, scoured the Internet, tried all sorts of remedies and various unsuccessful techniques to no avail. In a moment of desperation and frustration I saw The SelfSteps Program and took a chance. I didn't expect a change overnight...but I got one!"

According to the National Institute of Mental Health, approximately 2.4 million American adults suffer with panic disorder and only 1 out of 4 people with panic disorder receive treatment.

Now anyone with chronic anxiety or panic disorder may be able to break the vicious cycle with these new and powerful techniques found in The SelfSteps Program that don't require medication or psychotherapy.

The SelfSteps Program is now available only at http://www. selfsteps. com (http://www. selfsteps. com).

# # #

Washoe County Sheriff’s Office Partners with AlertID to Protect Missing and Injured Children

Washoe County Sheriff’s Office Partners with AlertID to Protect Missing and Injured Children

In an emergency, AlertID will enable the Sheriff’s Office to instantly access vital information in order to protect children.

Reno, NV (PRWEB) June 2, 2010

Washoe County Sheriff Mike Haley announced a partnership with AlertID to protect missing and injured children. In an emergency, AlertID will enable the Sheriff’s Office to instantly access vital information in order to protect children.

Traditionally the Sheriff’s office has encouraged parents to use Child ID kits and fingerprinting. This new system is the first of its kind and goes far beyond identifying a child after there is a problem. It enables the Sheriff’s Department to find and protect a child before there is a problem. Parents enter their child’s photo, profile and basic health information into a secure portal. This information is then available to emergency services instantly.

Mike Haley, Sheriff of Washoe County had this to say, “We are very excited to take protecting children to a whole new level. With this new technology, we are able to begin protecting children the moment a child is reported missing. My officers in the field can have critical information in seconds rather than what used to take hours. In the case of a missing child, the first hour is the most critical. We are encouraging every parent in Washoe County to sign-up for this free service.”

AlertID is the first online system to provide parents with protection and assistance in case their children are ever lost or injured, even when they’re not there. It's a totally private and secure system that instantly gives police, first aid personnel and hospital staff all the vital information they need. It also immediately informs parents and their most trusted friends through text, email and phone if there is ever a problem.

AlertID is launching nationally this summer through the global efforts of companies like AT&T and Overstock. com. AlertID’s goal is to protect 1 million families this year.

AlertID’s co-founder, Eve Fritsche states, “Although we are supported and distributed on a national basis, we are especially pleased to protect children in our home state. We appreciate Sheriff Haley’s passion for protecting children in Washoe County.” AlertID’s founders, Eve Fritsche and Keli Wilson are Nevada natives and live in Washoe County.

Parents can sign up for free at AlertID. com

If your organization or law enforcement group would like to help get parents signed up, please contact Keli

###

Rise in Aging Population Driving Growth in the Asia Pacific Spinal Implant Market

Rise in Aging Population Driving Growth in the Asia Pacific Spinal Implant Market

According to the new report entitled Asia Pacific Markets for Spinal Implants 2006, the market, which includes Australia, Japan, and South Korea, was valued at over $300 million in 2005.

Waltham, MA (PRWEB) May 19, 2006

Millennium Research Group (MRG), the global authority on medical technology market intelligence, reports that a rise in aging demographics, an enhancement in device design, greater use of instrumentation, and a more knowledgeable patient base will drive sales of the Asia Pacific spinal implant market over the coming years. According to the new report entitled Asia Pacific Markets for Spinal Implants 2006, the market, which includes Australia, Japan, and South Korea, was valued at over $300 million in 2005.

The report also found that Japan generates the majority of revenues within Asia Pacific.

“The lucrative nature of the Japanese spinal implant market is primarily attributed to the large segment of the Japanese over-65 cohort and to the country’s advanced health care system,” said Sarit Daniel, senior analyst at Millennium Research Group. “This market is, however, hindered by biennial decreases to reimbursement of spinal implants and by the lack of artificial disc technologies. In fact, the first commercial artificial disc in Japan will not be available before 2010.”

MRG’s Asia Pacific Markets for Spinal Implants 2006 report is part of the Global Markets for Spinal Implants series, which includes analysis on the United States, Canada, and Europe. The series covers various key industry competitors, such as Medtronic Sofamor Danek (MDT), DePuy (JNJ), Stryker (SYK), Synthes, Aesculap, Showa Medical, Japan MDM, Zimmer (ZHM), Solco Medical (KDQ), and Taylor Bryant.

About Spinal Implants

Spinal fusion is a surgical procedure performed to alleviate pain caused by pathologic conditions of the spine and to restore segmental stability and alignment. Spinal fusion may or may not include auxiliary instrumentation such as plates, screws, and cages; these devices serve to confine the vertebrae and the bone graft together while fusion is underway.

About Millennium Research Group

Millennium Research Group (www. mrg. net) is a leading provider of strategic information to the health care sector. Focused solely on the medical device, pharmaceutical, and biotechnology industries, the company provides its clients with the benefits of its specialized industry expertise through published reports and customized consulting services.

All company, brand, or product names contained in this document may be trademarks or registered trademarks of their respective holders.

For more information, contact:

Amy Krohn

Millennium Research Group

416-364-7776 x101

# # #

The Dove Sisters Start CleanAirSolutionsPurfiers. com to Help Others in Need

The Dove Sisters Start CleanAirSolutionsPurfiers. com to Help Others in Need

Judy and Lou Dove started CleanAirSolutionsPurifiers. com to help people get fresher indoor air and kids into college. Now in their second year, the sisters are making more leaps by adding a blog and researching new products.

North Andover, MA (PRWEB) October 2, 2008

While most people start businesses to become the next great entrepreneur, Judy and Lou Dove started www. CleanAirSolutionsPurifiers. com to enrich the kids in their community, in health and in education.

Noticing the effects of poor air quality with her students, Judy found success with an air purifier she purchased online for her home and saw the improvement with her son. At the same time, Lou was beginning to raise money to start a tuition foundation for the teenagers at her church.

"I want to help young people get a higher education," said Lou. "So far, we have developed D. O.O. R. - Donors Offering Opportunity and Relief - which is a consortium that will help create a tuition fund for students from our church."

Since its inception in September 2006, the website has grown and offers several air purifiers at various prices. The Dove sisters are planning on adding more products to their site.

"We are currently researching a new model for dorms," said Judy. "They are portable air purifiers."

Another new feature that Judy and Lou have taken a shining to is the blog (www. CleanAirSolutionsPurifiersInfo. com) that they've launched to coordinate with their webstore. The blog covers a myriad of topics related to air purifications, such as the health benefits of clean air and the importance of air purification.

Though the sisters recognize that their efforts for a business is an ongoing endeavor, they are steadfast in knowing that their altruistic goals far outweigh the difficulties of maintaining a company, web-based or not.

"We're trying to help people understand that the dangers of poor air quality indoors can have a negative impact on you and your family," said Lou.

"We want to let people know that there's a solution to the problem," added Judy.

About the Company:
Clean Air Solutions Purifiers was founded in September 2006 by sisters, Judy and Lou Dove. A part of their profits go to D. O.O. R. (Donors Offering Opportunity and Relief), a consortium set up at their church, Berea Church, for students who need tuition assistance.

Contact Information:
Judy Dove and Lou Dove
Www. CleanAirSolutionsPurifiers. com
(978) 775-5461

IePlexus, Inc.
Www. iePlexus. com

###

The Green Robin Launches New E-Commerce Web Site Featuring Healthy Organic Home Products

The Green Robin Launches New E-Commerce Web Site Featuring Healthy Organic Home Products

A new e-commerce web site, www. TheGreenRobin. com, has been launched to provide organic home and baby products to interested online consumers. TheGreenRobin. com also offers education and information about organic products, personal care and all natural, healthy living.

Ahseville, NC (PRWEB) May 11, 2007

In the Organic Trade Association's (OTA) 2006 Manufacturer Survey the OTA reported that consumer sales of non-food organic products increased by 32.5% in 2005 to reach a total of $744 million. Approximately 38% of these non-food sales ($282 million) were organic personal care products. Organic household products and cleaners generated $19 million, a growth of 29%. Organic fiber for linens and clothing totaled $160 million for growth of 44%. The OTA predicts this trend will continue and as part of this trend The Green Robin, an Asheville-based online retailer of organic household products, has launched a new e-commerce web site: http://www. TheGreenRobin. com (http://www. TheGreenRobin. com). The new web site features luxury organic products for bed, bath, body, baby and home.

Owned by Robin Payne, www. TheGreenRobin. com specializes in alternatives to traditional home, personal and child care products. Payne's focus on fair trade distributors is both personal and professional. "I decided to build TheGreenRobin. com site to offer individuals and families healthy alternatives to everyday products so they can create greener homes and living spaces," states Payne. "As a mother, I believe we should use quality organic products whenever possible, for the health of our families and the environment. The products we buy should be created with the most minimal impact on the planet and on those who produce them," Payne continues.

TheGreenRobin. com online store provides web site customers with a state-of-the-art product search and a shopping bag feature to make purchasing easy. Repeat visitors can create password protected accounts to make check out faster and gift certificates can be bought and emailed from the web site. The user-friendly design allows consumers to browse various options for luxury cotton bedding, including organic cotton towels, sheets and pillows. Nontoxic skin care, natural hair care and organic baby care products are also available. Web site visitors will find well-known, organic, bed, bath and body brand names such as Coyuchi, John Masters Organics and High Desert Naturals.

Customers interested in receiving more information about organic home and personal care products, fair trade or sweat shop free shopping are encouraged to sign up for the Green Robin newsletter or visit The Robin's Nest blog http://www. thegreenrobin. com/blog (http://www. thegreenrobin. com/blog) for organic news and green living tips. For more information on healthy home products or natural baby products visit http://www. TheGreenRobin. com (http://www. TheGreenRobin. com) or contact owner Robin Payne at info@TheGreenRobin. com.

###

Few Change Medicare Plans Each Year, But Three Times as Many Are Considering a Change in 2010, Allsup Survey Finds

Few Change Medicare Plans Each Year, But Three Times as Many Are Considering a Change in 2010, Allsup Survey Finds

Only 5 percent of seniors have changed Medicare plans, 16 percent might this year; Cost savings, better service and improved coverage among biggest drivers to change plans as Medicare enrollment season nears

Belleville, Il (Vocus) November 9, 2009

While only 5 percent of seniors have changed their Medicare plan since becoming eligible, three times as many (16 percent) report they are likely to or are considering switching plans in 2010, according to an independent survey of seniors over 65. Allsup, a nationwide provider of Social Security disability representation and Medicare services to seniors, commissioned the survey. Medicare annual enrollment, when any Medicare-eligible person can switch plans, runs from Nov. 15 to Dec. 31.

The Allsup Medicare Advisor® Seniors Survey also found that only one in four seniors are very confident that their Medicare coverage would be adequate if their health condition were to change.

“Many seniors are limiting themselves to the Medicare option they are familiar with— the one they already have,” said Paul Gada. Gada is Allsup’s personal financial planning director and product manager for Allsup Medicare Advisor, a Medicare plan selection service that helps people choose the most affordable and appropriate plan for their specific healthcare needs.

“They may not be confident their plan can handle their changing needs. At the same time, they have a number of different reasons as to why they’re reluctant to make a change,” Gada said. “For example, many people find the process of comparing Medicare plans too confusing and difficult, especially since there could be dozens available.”

Barriers to Change

Four in five seniors say they’ve not changed plans because they are satisfied with their current plan. However, for those not satisfied, the most significant roadblocks are finding information, comparing plans and understanding the different Medicare options.

One-third of these seniors (35 percent) say they have not changed plans because it is too confusing given the many different Medicare options; 25 percent report it’s too hard to find information or to compare different plans, according to the survey.

Concerns about keeping doctors and securing treatment also deterred seniors from changing Medicare plans. Ten percent report they did not change plans because they were concerned a pre-existing condition would not be covered under a new plan, and 5 percent were concerned the health provider they wanted to use would not be a part of the new plan, according to the Allsup survey. Another 15 percent report they have not changed because they have traditional Medicare with a group health plan through a former employer and 10 percent reported other reasons, such as being unaware they could switch plans or believing they were unable to afford other options.

“It can appear safer to stick with your existing Medicare plan because of some of these unknown factors,” Gada said. “But there is a greater risk that—as your health changes and healthcare costs continue to rise—your current plan won’t provide what you need. You may miss out on valuable benefits from re-evaluating your Medicare options during annual enrollment season.”

Benefits for those Switching

Although only 5 percent of seniors surveyed have switched plans, the most common reasons for switching were to save money and receive better service. Specifically, reasons for switching included the new plan:
 Cost less (4 of 10 respondents);  Offered better service and customer support (3 of 10);  Offered better prescription drug coverage (1 of 10); and  Offered coverage for healthcare/procedures not covered under the old plan (1 of 10).

The Allsup survey also found that 25 percent of seniors report their health had declined since enrolling in Medicare. One respondent noted, “I am not exactly sure what is covered under my current package. As my health declines, I would like to know what changes I am able to make.”

For seniors, changing health is an ongoing concern that places even more emphasis on Medicare annual enrollment.

“During annual enrollment, you have a very important window to evaluate and make changes to your Medicare coverage,” Gada said. “It’s particularly important to do so when your health condition changes to make sure you have the best plan to support your new needs.”

Making Decisions with Limited Guidance

The Allsup Medicare Advisor Seniors Survey found most seniors have limited support in choosing Medicare coverage or enrolling in a Medicare plan.

Two-thirds of respondents (67 percent) reported they select their Medicare plan with no help. Twenty-five percent say they look for support from a spouse, adult child or other family member and 8 percent from others, including their doctor, a Medicare office, friends or a financial advisor.

More than three in four seniors (76 percent) receive no support when it came to enrolling in Medicare, while 13 percent receive support from a family member and 11 percent from others, including social services and financial advisors.

“Before retiring, most seniors looked to their employers’ benefits administrators for help in selecting healthcare coverage. Now, their health may be changing and good healthcare coverage is even more critical,” said Gada. “However, they no longer have the support of their employer. Too many rely on their own limited knowledge, rather than seeking experienced, objective support to make sure they receive the quality of coverage they need.”

About the Survey

The Allsup Medicare Advisor Seniors Survey was a telephone survey of 200 individuals over 65 years of age who had Medicare coverage. The survey was conducted between Sept. 18 and Oct. 2, 2009, by Ducker Worldwide LLC, an independent market research firm based in Troy, Mich.

About Allsup

Allsup is a nationwide provider of Social Security disability, Medicare and workers’ compensation services for individuals, employers and insurance carriers. Celebrating its 25th anniversary in 2009, Allsup employs more than 600 professionals who deliver specialized services supporting people with disabilities and seniors so they may lead lives that are as financially secure and as healthy as possible. The company is based in Belleville, Ill., near St. Louis.

For more information, visit http://www. Allsup. com.

The information provided is not intended as a substitute for legal or other professional services. Legal or other expert assistance should be sought before making any decision that may affect your situation.

Contact:
Mary Jung
(773) 429-0940

Dan Allsup
(800) 854-1418 ext 5760

Editor’s Note: Details on the Allsup Medicare Advisor® Seniors Survey are available at http://www. allsup. com/portals/4/AMA-Seniors-Survey-Nov2009.pdf

###