Brekeke and Consona CRM Partner to Build Japanese Contact Center Solution
Emerging Leader in IP-PBX Market Bundles with Consona CRM for Outstanding Scalability, Reliability and Proven Success in Customer-Focused Technology
Tokyo, Japan (Vocus) November 14, 2009
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Brekeke Software, Inc., a developer of high-quality, innovative SIP communication software products for enterprises, telephony carriers and service providers, has chosen Consona CRM, formerly Onyx, as the bundled interface in its newly developed, integrated call center solution.
Brekeke Software, founded in 2002 and based in San Mateo, California, is a growing leader in the IP-PBX and SIP server software market. The company’s comprehensive SIP-based family of products enables organizations to effortlessly migrate or integrate IP communication systems into their existing communications infrastructure. All of Brekeke’s products are developed by in-house engineers, bringing the advantage of years of knowledge and experience in the industry to provide custom fit to work seamlessly with Consona CRM.
Recently, the company has been working side-by-side with Consona to develop a packaged contact center solution, which combines a CRM application for contact centers (Consona Contact Center, or C3) and Brekeke’s SIP technology. To form this package, Brekeke is now developing a CTI, as well as a C3 connector on top of existing Brekeke PBX foundation. With full integration across CRM, CTI and IP-PBX functionality, Brekeke customers will now have the option of purchasing a comprehensive, full-featured contact center solution that can be implemented inexpensively and quickly.
According to Shin Yamade, CEO of Brekeke, in order to satisfy the demands of Brekeke’s diverse customer base, the solution will need to be highly scalable, with expected deployments ranging in size from 10 to more than 1,500 call center seats. In addition, many of the deployments will be installed in mission critical environments, so a high level of reliability is required for the integrated package. Taking these important factors into consideration, Brekeke chose Consona CRM as the ideal interface for the package. Consona CRM has a long history of success in serving customer service, technical support and/or IT helpdesk operations across the high tech, telecommunications, and financial services markets, among others.
“For technologies like CRM, which will be integrated with our own technologies and interface with our customers, knowledge and experience in our target markets is the key when one is selecting a partner product,” said Shin Yamade. “We believe Consona CRM can provide the best experience for our customers and provide most efficient environment for any projects we may face.”
“When organizations like Brekeke, who stake their reputation on the products they provide, choose to offer Consona software to their customers alongside their own solutions, we consider it a major vote of confidence for the high quality and reliability of our technology,” said Tom Millay, general manager, Consona’s CRM products. “The hard work we’ve done and the feedback that we’ve garnered from our own customer base and put back into our solutions is clearly blazing a path of success for Consona.”
About Brekeke Software, Inc.
Brekeke Software, Inc., develops high-quality, innovative SIP communication software products for enterprises, telephony carriers, and service providers. Brekeke's comprehensive SIP-based family of products enables organizations to seamlessly migrate or integrate IP communication systems into their communications infrastructure. Founded in 2002, Brekeke is headquartered in San Mateo, California. For more information, please visit http://www. brekeke. com (http://www. brekeke. com).
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www. consona. com, e-mail infoATconsona. com, or call (888) 8 CONSONA.
Contact:
Daisuke Sawamura
Consona Japan K. K
Managing Director
Office: +81 3 5324 0831
Fax: +81 3 5324 0832
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