Equipment Manufacturers Find Keys to Remote Service and Increased Revenue in New Blog
Insight for manufacturers on how to achieve growth with Smart Service
Pittsburgh, PA (PRWEB) April 15, 2008
Market-leading equipment manufacturers have been seizing the opportunity of remote service that enables them to increase the scope and sophistication of the services they offer. A new blog, provided by SSI Partners, is helping manufacturers "catch the wave" and open doors to increased revenue with Smart Service.
SSI's new blog, called the Remote Service Insider, is significant because even with great promise, equipment manufacturers have been slow to implement value-added services based on remote technology. While manufacturers see the benefits, remote service is at odds with current business models. Changing the model within established equipment manufacturers can be a formidable challenge. The blog does more than extol the potential of remote service; it helps companies discover new opportunities and understand how to reduce the friction of bringing new offerings to market.
Remote service technology provides a revenue opportunity for equipment manufacturers because they can enhance the solutions portfolio they sell to customers. For example, using remote service, a manufacturer can provide comparison data on how a customer's piece of equipment is performing against benchmark measures--things like uptime, throughput, and energy consumption. The equipment owners can use the information to increase their own revenue and decrease operational costs. The promise of remote service is great for both the equipment manufacturer and the equipment owner.
"The technology is ready," says Jack Levin, Managing Director at SSI Partners, "but organizations will need to change business models to take advantage. The economic opportunities inherent in remote service are well worth the effort. Those who are first to market will lock in customers for life."
The Remote Service Insider blog, is a place where leaders of equipment manufacturers and services organizations can take business development ideas and apply them to their own situations. It also helps them take an introspective look at their own organizations and see where transformation really needs to occur.
"The Remote Service Insider blog is a valuable resource to me" Says Tony Scolieri, Director of Global Service Strategic Planning at MEDRAD, "It helps me see the challenges and opportunities of remote service from a different perspective. This blog is helping me begin to see practical ways to transform our organization for growth."
The new blog can be accessed at http://www. remoteserviceinsider. com (http://www. remoteserviceinsider. com) or from http://www. ssipartners. com (http://www. ssipartners. com).
About SSI Partners, LLC:
SSI Partners is a consulting firm dedicated to helping equipment manufacturers become more solutions focused. At SSI, we help companies fuel growth with innovative service offerings.
SSI provides a best-practices approach that ranges from opportunity discovery to market introduction of new services. Services include strategy & planning, business case creation, technology selection, program management, and services marketing consulting.
SSI's clients are leaders in healthcare, life sciences, enterprise technology, and industrial equipment.
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